Communications We employ the use of email and digital media so expect to receive the information that you need. Your questions help us conduct our communications- please let us know if you have them.
Parts At we only install high quality components that come from known and trusted German OEM suppliers and Porsche directly. Know that all repairs carried out here are done so with your best interest in mind. We don't use cheap aftermarket parts as we cannot be sure of their origin or durability. With that in mind, it is our policy to not install parts that clients bring to us. We provide expertise, materials and labor as a package- we believe that this will ensure a consistent and favorable outcome every time.
Work in the Shop We separate work performed into two main categories: Standard Work and Specialty Work: Maintenance, diagnosis and repairs of a general nature on everyday street cars fall under the description of Standard Work. This type of work is commonly performed on vehicles that are less that 20 years old and are not modified, therefore, are more predictable. Fewer resources, special tools, training, time, space requirements and processes are required to carry out this work. Specialty Work describes any work that would generally be found to be outside the scope of practice of a dealership. Restoration, fabrication, tuning, modification, installation of aftermarket performance components, retrofits, internal engine and gearbox work, engine swaps and custom work of any kind all fall under our definition of Specialty Work. Any work performed on modified cars, exotic cars, unique collectible cars or cars that are greater than 20 years old is considered Specialty Work due to the higher level of care, expertise, procedures, resources, space requirements and tools often needed to produce desired results. Our fee for Standard Work is billed at $125 per hour. Specialty Work is billed at $140 per hour. Parts and materials are billed separately for each task.
Diagnosis and Repair Process The term Diagnosis is defined by the following statement: the necessary testing phase in the repair process in which our technician uses tools and equipment to troubleshoot your complaint and develop an appropriate repair strategy; disassembly may often be required to complete this process. Once our diagnosis is complete, we estimate repair costs using said repair strategy. The term Repairdescribes the execution of the aforementioned repair strategy. The goals, methods and tools used during diagnosis often differ from those used during a repair. These two procedures are completely separate from one another in most cases. For example, there may be a fee for the diagnosis(finding the cause) of a 'Check Engine Lamp' fault and a separate fee for it's repair(fixing it).
Guarantees We guarantee our labor for a period of 12,000 miles or 12 months unless otherwise noted on your invoice. In the case of a part failure covered by this guarantee, we will replace the part at no cost to you. We take a great deal of pride in our craft- it hurts us when you're inconvenienced in this way and we will work hard to make this as easy for you as possible. We will not, however, be responsible for parts that have been subjected to abuse, neglect, or tampering; nor will we be responsible for damage caused by ignorance or failure to follow service recommendations. **Vehicles that are used on a race track or closed course are subject to conditions and/or a high level of use that could be classified as abuse. Workshops such as ours seldom, if ever, guarantee work or parts on vehicles that are used on a racetrack or in this manner. If your vehicle participates in any racing events, racing activities or is driven on a race track after work is completed in our workshop, this will in most cases void any type of warranty or guarantee expressed herein. In any case, we will use our discretion and exercise judgment on a case-by-case basis in the event of a part or workmanship failure.
Repair Estimates Repair estimates are given based on the labor and parts that we know we will need to carry out the work we intend to do. If we are familiar with the particular vehicle and/or have the vehicle in the shop at the time, we have a better chance of estimating repairs accurately. Repair costs increase as a job progresses due to subsequent discoveries, vehicle age, damage, corrosion, etc.-these can affect the repair strategy. There are circumstances when repair estimates will not or cannot be given. In cases like this, we invoice according to labor and materials needed to complete the task(s) in such a way that produces the best possible outcome.
Our Competition We are committed to offering the highest level of service possible and the best mechanical work your money can buy. We do not intend to compete with other shops as they do not offer the same specialized work that we do. Not all work is created equal- different prices usually mean different methods, strategies, materials and expertise are being utilized- all of which will ensure a different outcome. It is not our mission to cut corners and to find the cheapest way to perform a given repair.